# FranklySpeaking

> FranklySpeaking investigates problems that keep coming back in high-stakes organisations, using a method adapted from aircraft accident investigation. Boards and chief executives receive a written finding: what is causing the problem, what it costs and what to change.

An organisational investigation is an independent, evidence-based inquiry into why a problem keeps coming back inside an organisation. It examines the system that produced the problem, not the people involved; every claim must be confirmed by a second source; and it ends in a written finding for the board: the cause, the cost and what to change. FranklySpeaking is not an audit firm, a management consultancy or a coaching business, and it does not investigate fraud or misconduct.

FranklySpeaking works for organisations where a small failure costs millions: at a mobile operator, an outage of a few minutes can stop calls and payments for millions of people. It was founded in 2013, works internationally, in person and online, and has teams in Harare and Johannesburg. It was founded and is led by Frank Tsuro (https://franktsuro.com/).

## Who it is for
Board chairs and directors, audit and risk committee chairs, chief executives and chief operating officers, chief risk officers and heads of internal audit.

## What it does, and what it costs (fees for 2027, approved for publication)
- The first meeting: 90 minutes with the executive who would sponsor the work. No fee. It ends with a clear answer on whether an investigation is warranted.
- Preliminary report: written only if there is something to investigate. US$2,500, deducted from the investigation fee if the client goes ahead.
- Defences Review (before something fails): a scored review of the 5 defences an organisation relies on: strategy, communication, trust, accountability and escalation. From US$15,000, or from R210,000 in South Africa.
- Investigation (when a problem keeps coming back): 12–16 weeks to a written finding and agreed changes, then 12 weeks of support. From US$35,000, or from R600,000 in South Africa. Large, multi-country investigations: US$250,000 or more.
- AI Decision Review (new in 2027, for a small number of boards first): a board session before approval, from US$7,500, or a review after a failure, from US$12,000 (from R170,000 in South Africa), 4–6 weeks.
- Keynote, Fix the System, Not the Pilot, delivered by Frank Tsuro. The fee is agreed per event.
- Every fee is fixed before work starts. There is no day rate: the client buys a finding, not a number of days. South African clients are quoted in rand.

## Sectors
Telecommunications, energy, mining, logistics, infrastructure, construction, banking and state-owned enterprises.

## The method
Investigate first, fix second. The investigation is adapted from aircraft accident investigation (ICAO Annex 13: the sole objective is to prevent the next accident, not to apportion blame). The FRANK Method is the 5-stage intervention that follows: frame the reality, reflect on alignment, articulate the impact, name the adjustments, kickstart realignment. A claim becomes a finding only when a second source confirms it. If evidence shows information reached a decision-maker and nothing followed, the finding states the facts only, never motive or character; the person concerned can respond first; the board decides what to do. FranklySpeaking protects sources, not decisions. The standard, the sequence and the documents are public; the question sets, scoring and register are shared with clients under engagement.

## How to start
- Book the first meeting (90 minutes, no fee): https://cal.com/franklyspeaking/diagnostic
- The 4-minute check: https://franklyspeakinghq.com/diagnostic
- Email: enquiries@franklyspeakinghq.com

## Pages
- [Home](https://franklyspeakinghq.com/): what we do, for whom, and a real sample of the work.
- [Services and Fees](https://franklyspeakinghq.com/services): what you can buy, with a 3-question fee guide.
- [How We Work](https://franklyspeakinghq.com/method): what happens and when, what the board receives, how we get to the truth and where the method comes from, with a 10-minute audio overview.
- [Cases](https://franklyspeakinghq.com/cases): 6 disguised investigations and what each problem cost.
- [AI Decision Review](https://franklyspeakinghq.com/ai-decision-review): the 2027 pilot, and where King V comes in.
- [Keynote](https://franklyspeakinghq.com/keynote): Fix the System, Not the Pilot.
- [The 4-minute check](https://franklyspeakinghq.com/diagnostic): 10 statements that score 5 defences.
- [The first meeting](https://franklyspeakinghq.com/enquire): how the 90 minutes run.
- [Questions](https://franklyspeakinghq.com/questions): plain answers, in the order people ask them.
- [The whole site as plain text](https://franklyspeakinghq.com/llms-full.txt)

## Documents
- [Sample preliminary report (PDF)](https://franklyspeakinghq.com/files/FranklySpeaking-Sample-Preliminary-Report.pdf): a real preliminary report, disguised.
- [Brochure (PDF)](https://franklyspeakinghq.com/files/FranklySpeaking-Brochure-2027.pdf)
- [The paper for your board (PDF)](https://franklyspeakinghq.com/files/FranklySpeaking-Board-Pack.pdf)